We're here to help. Find answers below or reach out directly.
Email Support
For account issues, billing questions, or anything else — support@ordynplus.com
We aim to respond within 24 hours on business days.
Privacy & Data Requests
To exercise your GDPR or LGPD rights (access, correction, deletion, portability) — dpo@ordynplus.com
In-App Feedback
Go to Settings → Profile and use the feedback option to send us suggestions or report a bug directly from the app.
How do I invite my co-parent?
Go to Settings → Family → Add Member and share the invite link or code with your co-parent.
Can I use Ordyn+ on multiple devices?
Yes. Scan the QR code in Settings → Privacy & Security → Add Device to link a second device (tablet, desktop browser).
How do I cancel my subscription?
Open your device's subscription settings — App Store (iOS) or Google Play (Android) — and cancel from there. You keep access until the end of the billing period.
I forgot my phone number / changed phones — what do I do?
Sign in on your new device with your phone number. Enter the email verification code sent to your address on file. Your account transfers automatically.
How do I delete my account?
Go to Settings → Privacy & Security → Danger Zone → Delete My Account. This permanently removes all your data within 30 days.
My notifications stopped working — what should I check?
Make sure push notifications are enabled for Ordyn+ in your device settings, and that your notification preferences in Settings → Notifications are turned on.